Three checks, one pass

Clear Luckyones Casino KYC Before You Cash Out

Before any payout leaves, the licence obliges us to confirm who you are, so the review of your documents takes 26 hours at most.

Start your verification

Curaçao Gaming Control Board OGL/2008/2382/143. Independent audits by SIQ and BMM Testlabs.

Six facts

See who checks and when

Useful the moment a withdrawal sits on hold and you want the short version.

Who checks

Luckyones Casino N.V.

Licensed under

Gaming Control Board Curaçao, OGL/2008/2382/143

Review time

26 hours

Mandatory by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Quick guide

Get your documents right the first time

On the first upload, most files stall on blurry photos and stale addresses, so here is the fix.

Photos That Clear First

Photograph the front and back of your photo ID on a plain surface, with no glare or fingers over the corners, then upload both images.

Which Page Do You Need?

Send a recent bill or bank statement that shows your name and home address, with the whole page readable, not just the top corner.

Middle Digits Covered

Cover the middle digits of the card but keep your name, the expiry and enough of the number visible to match your deposits.

What Happens While You Wait?

Nothing more to send now. Review takes 26 hours at the longest, and a source of funds question is routine licence work, not an accusation.

Proof that works

Which documents does the check need?

At the start, this is the same short list our team works from at Luckyones Casino.

Photo ID

ConfirmsWho you are

Must showFull name, photo, date of birth, expiry date

Proof of address

ConfirmsWhere you live

Must showYour name, home address, recent date, whole page

Payment card image

ConfirmsThe card you paid with

Must showCardholder name, expiry, most digits hidden

Why was my document refused?

Readable at a glance, not in parts. Glare, a thumb over the corner or a folded edge hides the details the checker needs, so the whole upload is set aside rather than half-approved. Lay it flat in even daylight and hold steady Retake until every corner and line is sharp

You sent a screen grab instead. A saved screen image loses the fine print and the security pattern, which a checker cannot compare against anything, so the file is turned down on sight. Photograph the physical card or paper itself Use the original file from your camera roll

Out-of-date address evidence. An address page needs to be current, and one dated months back leaves a checker unable to confirm where you live now, so you are asked to send another. Pick a bill issued in the last few weeks Check the address matches your account details

Have your paperwork ready to hand

When a player stakes more than usual, the license held under OGL/2008/2382/143 from the Gaming Control Board Curaçao asks us to understand the money behind the play. Luckyones Casino N.V. does this for everyone in the same position, and a request is not an accusation of anything.

A checker may request one or several of the following, depending on your case.

Recent payslips or salary letter
Bank statement pages
Tax return summary
Sale or inheritance paperwork
Business ownership records

Them asking you first

The points where a check begins

After this you can predict the request instead of being caught out by it mid-session.

Age confirmation at join

From the first sign-up we confirm you are 18+, so a photo ID goes on file before any play begins and nothing is left to sort out later on.

Clean data, quick clearance

A nickname at registration or a slightly different spelling of your street will pull the file for a second look, and a matching document settles it quickly.

Your first cash-out clears the file

Cashing out for the first time brings the full set together, so photo ID, proof of address and a card image are reviewed before any money leaves.

Bigger limits, fresh look

Asking for a higher deposit ceiling is treated as a change in your play, so the team may look at income evidence before agreeing to it.

Answer desk

Checked once, sent again or not

You will know which answer fits your case and what to send next.

Do phone photos of my ID get accepted here?+

Yes, phone photos work well when the whole document sits in frame and the text reads clearly. Use the browser on your phone rather than an email app, then attach the file to a message to [email protected].

Who issues the licence Luckyones Casino runs under?+

Our licence comes from the Gaming Control Board Curaçao under number OGL/2008/2382/143, held by Luckyones Casino N.V. That licence is the reason the identity check exists, so the paperwork you send ties to a regulated operator, not a nameless website.

At what point will you ask me for documents?+

By the licence, we must have your file complete at the latest before your first withdrawal leaves. The request can come earlier though, at registration or around your first deposit, so keep the documents handy from day one.

How often do I need to resend the same documents?+

One clean set usually covers your account, but a resend can happen if a document has expired, an image is unreadable, or your details changed. Asking again is part of keeping the file current, not a sign that something went wrong.

How do I handle a name change on my account?+

Send the document that proves the change, such as an updated photo ID showing your new name, and mention the old one so the two records match up. Our verification desk then links the file and you carry on with the same account.

Is my paperwork encrypted when I send it in?+

Yes. Files travel over 128-bit SSL, the same protection our payments use, and only the verification team opens them for the check. Your data stays with Luckyones Casino N.V. and is handled for compliance rather than marketing.