Three Limits To Set

Responsible Gambling At Luckyones Casino: Before Play, Not After Loss

Play only from 18, knowing every account here holds deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion.

Set A Deposit Limit

Curaçao Gaming Control Board OGL/2008/2382/143. Independent audits by SIQ and BMM Testlabs.

Safety Basics

The Facts You Actually Need

Useful when you want the basics straight, without hunting through pages of terms.

Minimum Age18+

LicenceGaming Control Board Curaçao, OGL/2008/2382/143

Gambling Helpline Aotearoa0800 654 655

Limit Questions[email protected]

Before The Session Starts

When You Want To Slow Down

Reach for this section when a limit sounds sensible but you are unsure where it lives.

Before A Night Out

Sets a ceiling on what you pay in over a chosen period; switch it on before a night out so the money stays yours afterwards.

Where Do Losses Stop?

Stops play once your net losses reach a figure you chose in advance, which suits anyone who wants the evening to end on their own terms.

Planned Minutes, Actual Minutes

Sends a notice at an interval you pick, so time at the tables or reels does not quietly stretch past what you planned.

A Pause, Not An Ending

Pauses your account for a set stretch when you need distance without a permanent break; you decide how long it lasts.

Shut The Door

Blocks you from the casino for a longer stretch when a pause is not enough; ask support and it is placed on your account.

Setting A Limit

Your Limit, Working In Minutes

Controls sit where you log in here, not behind a request or a phone call.

Before The First Bet

Log in and open the settings area of your profile; check that your name and email are current, since confirmations go there.

Pick What Fits Today

Pick the cap you actually need: deposits, losses, or a short pause; each works alone, so start with the one that fits today.

Daily, Weekly Or Monthly?

Enter the figure or the session length, then choose daily, weekly or monthly; check the period twice before you save.

Save And Read Back

Save the change and read the confirmation that appears; it repeats the cap and the period so nothing is left to memory.

Catch The Signs Before They Pile Up

Once you catch yourself chasing a bad night, the cheapest move is a limit set before the next session, or a pause. Noticing early keeps the spending small and the choice yours.

Read through these and see how many sound like your last few sessions.

Playing longer than you told yourself you would
Chasing a loss with a bigger deposit
Hiding your play from people at home
Borrowing money to keep playing
Thinking about the next session at work
Feeling flat or short-tempered after playing
Breaking the limit you set for yourself

Local Lifelines

Who Will Talk This Through With You?

When a session leaves you uneasy, these are the free and confidential people to talk to.

Gambling Helpline Aotearoa

If the worry is yours or a relative's, the Gambling Helpline Aotearoa takes the call at any hour, and keeps every conversation confidential. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

When home feels tense, the Problem Gambling Foundation offers free counselling with peer and cultural support, and clinics around the country you can call or text. pgf.nz

Safer Gambling Aotearoa

Reading comes easier than talking; run by Health New Zealand, Safer Gambling Aotearoa sets out signs of harm, everyday tips and a local support finder for families. safergambling.org.nz

How do I stop a young person using my account?

The 18-plus check. Anyone opening an account must be 18 or older, and identity documents are checked before a first withdrawal can leave. Keeping those papers out of reach of younger family members matters as much as the limit itself.

Blockers on shared devices. Blocking software on a shared laptop or phone stops gambling sites loading at all, and it works without anyone watching over a shoulder. Set it while the device is calm, not after a difficult evening.

Call the helpline yourself. A calm conversation, framed as worry about money and sleep rather than blame, often opens more than an argument. The Gambling Helpline Aotearoa takes calls at any hour on 0800 654 655 and also accepts free texts.

Two Different Commitments

Step Away For A Few Hours. When the week ahead looks heavy, set a cooling-off period in your casino account for a few hours or a few days. You pick it in the account itself, before play, and access stays closed for that stretch.

Closed For Good, Not For Now. Where a pause is not enough, self-exclusion in the account closes your access for a long period, up to 2 years. Start it from the account and expect it to hold: it cannot be lifted early.

No Register To Rely On. New Zealand keeps no national self-exclusion register, so the account itself is where you close the door. Set it for a long period there, and let the helpline carry the rest of the conversation.

Five Questions

Limits, Pauses And Exits

Straight answers on limits, pauses and exclusions, so you know what each change does.

What does a cooling-off period actually change on my account?+

Your play stops for the break you chose, and the games stay closed to you until that break runs out. Deposit limits and your usual access come back once the cooling-off period ends. It is a pause, so your balance and history stay where they are.

Where do I adjust a limit once it is in place?+

The limits sit in the same part of your account where you first set them, so there is only one place to look. Open it, choose a lower figure and save, and that number becomes the one your deposits are measured against. No phone call or message is needed.

Who do I contact to shut my account permanently?+

Send a message to the support address shown on this page and ask for permanent closure; our team takes care of the rest. Closing ends your access rather than pausing it, so it suits the moment play should stop altogether. Any balance questions can travel in the same message.

Can a self-exclusion be lifted before it finishes?+

No. Once a self-exclusion starts, it runs for the whole period you picked and cannot be shortened or called off partway. Choose the length with that in mind, because the only way past it is to wait it out.

Does a self-exclusion here cover other casinos too?+

No. This market has no national self-exclusion register, so an exclusion applies to your account with us alone. Other operators will not see it, which means each of them needs a break arranged separately.