You Need A Person

Reach Luckyones Casino Support Now

Luckyones Casino support answers 24/7, every day, by chat, e-mail and phone, so someone is available whatever hour you need help.

Contact support now 18+ only. Play responsibly.

Paid today

255,289 NZ$

6,344 Playing now

Curaçao Gaming Control Board OGL/2008/2382/143. Independent audits by SIQ and BMM Testlabs.

Average withdrawal in 24 minutes. Up to NZ$56,000 per transaction, NZ$90M paid monthly.

128-bit SSL encryption. Regulated dispute resolution through SIQ alternative dispute body.

Pick A Faster Route

Three Ways To Reach A Human

Useful when something has gone wrong and you want a person rather than a help page.

Talk To Us In Chat

Chat suits fast questions about a bonus, a game or a locked account, and somebody typically replies within three minutes around the clock.

Start chat

Send Us The Detail

E-mail suits screenshots and documents; write to [email protected] and a reply usually lands within twelve hours, day or night.

Write now

You Are Stuck On A Payment

Call +64 9 705 8696 (NZST) for payment trouble or a blocked withdrawal; the line runs all day and answers in about five minutes.

Call now

Luckyones Casino NZ

Luckyones Casino Keeps NZ Hours

Luckyones Casino staffs its lines around the clock, so New Zealand hours never decide when you get an answer.

Reaching us

New Zealand phone+64 9 705 8696

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2008/2382/143

Problem help

Gambling helpThe Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Getting A Fair Outcome

Complaint Handling, Step By Step

Worried a complaint vanishes into a queue? Every case here has a next step.

Starting The Written Record

Send the full story to [email protected] with your account e-mail, the dates and any reference numbers, and a case reference comes back to you.

Your First Reading Back

A support agent reads the case and replies from [email protected], usually inside twelve hours, with the finding or a request for one missing detail.

History Attached To The Case

Reply to the same message and ask for a manager review; the case escalates with its history attached, so nothing needs repeating from your side.

Taking It To Curaçao

Unresolved after that review, you take the file to the Gaming Control Board Curaçao, the body that issued our license OGL/2008/2382/143.

Straight To The Right Desk

Department E-mail Addresses

Luckyones Casino sorts mail by desk, so a specific address reaches the specialist sooner than a general inbox.

Account desks

General support questions[email protected]

Document checks and KYC[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints and disputes[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Know Who You Are Dealing With

Check Our Company Details

By the last line you will know the company, its registration and where it answers for them.

The Company

Legal NameLuckyones Casino N.V.

Company Number770843 (Curaçao)

Registered AddressSchottegatweg Oost, Willemstad

The License

RegulatorGaming Control Board Curaçao

License NumberOGL/2008/2382/143

Written Contact

Support E-mail[email protected]

Four Sets Of Answer Times

You Message At 2am And Still Get A Reply

Night or morning in New Zealand, these are the exact wait times behind every reply.

Live Chat

Chat Hours24/7

Chat First Reply3 minutes

Time ZoneNZST

E-mail

E-mail Address[email protected]

E-mail Reply12 hours

Phone

Phone Number+64 9 705 8696

Phone Wait5 minutes

Know Before You Ask

Answers Without The Wait

Six straight answers on reaching Luckyones Casino support, timed, so you pick the right channel first.

accountHow long do I wait for help at night or on a weekend?+

Nothing changes after dark or at weekends. The desk runs around the clock, so a query sent at 3am NZST is picked up at 3am, and Sunday reads the same as Wednesday. Typical replies: about three minutes on live chat, five on the phone, twelve hours by e-mail.

accountWhat happens when I ask for my data or want it deleted?+

Privacy requests go to [email protected]. Send it from your registered email address and the team confirms what is held, how to receive a copy, and how deletion works where records must still be kept. Expect word back within twelve hours.

accountWhat if I want my Luckyones Casino account closed?+

Close it from inside your account, or ask support and the team does it for you. Signing in again within the cooling-off period works only if you ask for that; a self-exclusion request stands and cannot be reopened early.

accountWhat if I am not happy with the answer I get?+

Take it up a level. [email protected] reaches the team that reviews decisions, and Gaming Control Board Curaçao oversees license OGL/2008/2382/143 if a reply still does not settle it. Keep any chat or e-mail reference with your complaint.

accountWhat happens when support needs to check who I am?+

Use the e-mail address on your profile, plus your full name and date of birth. Support will ask for those three and may request a photo ID. Nobody at the desk ever asks for your password, and you should not send it.

accountWhat happens when I write in a language other than English?+

English, German, Finnish and Norwegian are handled by the same desk. An English message is the quickest route from New Zealand, and a query written in any of the four gets a reply in that language. Wait times match the channel, not the language.

Gather These Before You Contact Us

Have these at hand and the desk can act on the first reply rather than the third.

Registered e-mail address on the account
Screenshot or reference numbers for the issue
Photo ID for verification requests
Card image covering all but the last four digits
Proof of address dated within three months